{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across Ireland is free on orders of €75 or more; a flat €25 delivery charge applies below that, and an express upgrade is available at €25 on any order.",
    "content": "Shipping and Delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver right across Ireland, including major cities such as Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray and Navan. What delivery costs Standard delivery is free on orders of €75 or more. Below that, a flat €25 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay. Express delivery Express Delivery is a paid upgrade you can pick in your cart. It costs a flat €25 for the whole order, and that charge applies even when your order already qualifies for free delivery. It goes by our fastest tracked service; we do not quote a separate delivery time for it. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable. How long it takes We handle and pack your order within 24 to 48 hours, and delivery then takes 5 to 7 days. Delivery time varies by location. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has shipped. You can follow the parcel on our Track Your Parcel page. For logistical reasons, items in the same order may be sent in separate packages. If your order does not arrive Tell us straight away at theteam@customersupport.care with your order number and we will sort it out. See our Refunds and Returns page for how we handle missing or damaged orders.",
    "url": "https://tritanglasses.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "A 14 day right to cancel from delivery under the Consumer Rights Act 2022, refunding the price and the standard delivery charge, beside the store's own 15 day returns from purchase, whichever ends later; the buyer pays the return postage and there is no deduction. Faulty, damaged, incorrect or not-as-described items are put right at the store's cost.",
    "content": "Refunds and Returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. Your rights under Irish law As a consumer in Ireland you have rights under the Consumer Rights Act 2022 that no policy can take away. Nothing on this site limits them, and if this page and the law differ, the law wins. The Competition and Consumer Protection Commission (ccpc.ie) explains them in plain English. Cancelling an order before it ships You can cancel an order until it has shipped, and there is no charge for cancelling. Please email theteam@customersupport.care with your order number within 12 hours of ordering, because orders are handled within 24 to 48 hours. Once your order has shipped, you can still cancel under your legal right below. Your 14 day right to cancel Because you bought online, you can cancel your purchase within 14 days of the day you receive the goods, without giving a reason. To cancel, tell us by email at theteam@customersupport.care before the 14 days are up. You can use the cancellation form at the bottom of this page, but you do not have to. Send the goods back within 14 days of telling us, to the address we give you. Return postage is at your cost. We refund the price of the goods and the standard delivery charge you paid within 14 days of hearing from you. We may wait until the goods reach us, or until you show us proof you sent them. If you chose Express Delivery, the extra you paid over standard delivery is not refunded. You can handle the goods to see what they are like, as you would in a shop. If they come back used beyond that, we may reduce the refund by the loss in value. Our own 15 day returns policy On top of your legal right, you can also return a product within 15 days of the original purchase for an exchange or a refund, whether you found a better price, changed your mind, no longer need it or ordered the wrong item, as long as: it is in its original packaging; and you have the receipt, order confirmation or other proof of purchase from this website. Send it back tracked, at your own cost, to the warehouse your order was sent from. Email us first and we will tell you where. You get whichever window ends later: the 14 days from delivery or the 15 days from purchase. There is no deduction from your refund. Damaged, faulty, incorrect or missing orders Under the Consumer Rights Act 2022, the goods you buy must match their description, be fit for purpose and be of satisfactory quality. If your order arrives damaged, has parts missing, is faulty or not as described, is the wrong item, or never arrives, tell us straight away and we will put it right with a repair, a replacement or a refund. You can also reject faulty goods for a full refund within 30 days of delivery. We cover the return postage. We may ask for photographs of the item and the packaging, and we appreciate your help with that. How refunds are paid We normally process your refund 24 to 48 hours after the returned item reaches us, and always within the time the law allows. It goes back to your original payment method (your card or PayPal account), or we can hold it as credit for a future order if you ask. What we cannot accept We cannot accept returns of purchases made from third-party retailers. None of this affects your rights under Irish law. Cancellation form Complete and return this form only if you wish to cancel the contract. Email it to theteam@customersupport.care . To Tritan Glassware Company Ireland, 36 Dame St, Dublin D02 EF64, Ireland, theteam@customersupport.care: I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ______ Ordered on / received on: ______ Name: ______ Address: ______ Date: ______ Questions If you have any questions about this policy, email us at theteam@customersupport.care .",
    "url": "https://tritanglasses.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Tritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd, handles personal data for orders, support and website operation under the GDPR.",
    "content": "Privacy Policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This policy explains how Tritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"), collects, uses, shares and protects your personal data when you visit tritanglasses.irish or buy from us. We are the controller of that data. If you have any questions, contact us at theteam@customersupport.care . The law that applies We handle personal data in line with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988 to 2018. Privacy questions and requests are handled by our team at theteam@customersupport.care . Information we collect When you place an order: your name, email address, phone number, delivery address, any order notes, what you bought, the delivery method you chose, any discount code you used and the amount you paid. Payment information: card payments are handled by Stripe and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference, never your card details. When you contact us: your name, email address and your message, whether you email us or use our contact, wholesale quote or review feedback form. When you use the chat assistant: the messages you type into it. When you browse: our hosting provider handles your IP address and basic request details to deliver pages. Google Analytics measures visits; it writes analytics cookies only if you accept them in the cookie banner. Why we use it, and on what basis To process, pack and deliver your order and send your order emails: to perform our contract with you. To answer your questions and handle returns and complaints: to perform the contract, and our legitimate interest in looking after customers. To prevent fraud and keep the store secure: our legitimate interests. To measure and improve the site with analytics cookies: your consent, which you can withdraw at any time. To keep the business records the law requires: a legal obligation. Who we share it with We share personal data only with the service providers we need to run the store: Stripe and PayPal (payments), Vercel (hosting and checkout), Supabase (order records), Resend (order emails), the warehouse and courier that pack and deliver your order, Google (analytics and web fonts), IntellextAI (the chat assistant) and our form system at app-marketing-command-centre.vercel.app (contact, wholesale and feedback forms). We may also disclose data where the law requires it. We do not sell your personal data. Data processed outside the EEA Our company and several of the providers above store or process data outside the European Economic Area. Where they do, we rely on safeguards the GDPR recognises, such as the EU standard contractual clauses or an adequacy decision. You can ask us for details. Keeping it safe, and for how long We keep records only as long as we need them for orders, support, legal and security purposes, and we use reasonable safeguards. No online service can promise absolute security. Your rights You can ask us for a copy of the personal data we hold about you, and ask us to correct it, delete it, restrict how we use it or send it to you in a portable form. You can object to processing based on our legitimate interests, and withdraw consent at any time. Email theteam@customersupport.care . You also have the right to complain to the Data Protection Commission . Your cookie choices are explained on our Cookie Policy page. Who you are buying from Tritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd, trading as Tritan Glassware Company at tritanglasses.irish. We sell online only and have no shop or showroom. Ireland administration office: 36 Dame St, Dublin D02 EF64, Ireland. Corporate office: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@customersupport.care .",
    "url": "https://tritanglasses.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use tritanglasses.irish and buy from Tritan Glassware Company.",
    "content": "Terms and Conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These terms apply when you use tritanglasses.irish and when you buy from Tritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). By using this site or placing an order, you agree to them. They should be read with our Shipping , Refunds and Returns , Privacy Policy and Limited Liability Indemnity pages, which form part of these terms. Using this website You may use this site to shop with us for your own purposes. You agree not to use it in any way that breaks the law, to send anything harmful through it, to try to get into our systems without permission, or to copy or exploit the site without our written permission. By using this site you confirm that you are 18 or older, or that you are using it with a parent or legal guardian. Products and descriptions We take care to describe our glassware accurately, including capacity and materials. Photographs are for illustration, and small differences can occur. If a detail you need is not on the product page, ask us before you buy. Prices and discounts All prices are in euro. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. Ordering and payment Placing an order is an offer to buy. The contract is made when we dispatch your order. You pay in full at checkout, by card through Stripe Checkout or by PayPal; your card details go straight to Stripe or PayPal and we never receive them. Once payment has cleared, orders are usually handled within 24 to 48 hours. We may refuse or cancel an order, for example when an item is out of stock or we suspect fraud, and if we cancel an order you have paid for, we refund you in full. Cancelling, returns and refunds You can cancel an order until it has shipped, at no charge, and after that within 14 days of receiving the goods under your legal right to cancel. Our Refunds and Returns page sets out how. Your rights under Irish law As a consumer in Ireland you have rights under the Consumer Rights Act 2022 that no policy can take away. Nothing on this site limits them, and if this page and the law differ, the law wins. The Competition and Consumer Protection Commission (ccpc.ie) explains them in plain English. Governing law These terms are governed by the laws of Ireland, and the courts of Ireland can hear any dispute. This does not take away any protection you have as a consumer under the law of the country where you live. Who you are buying from Tritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd, trading as Tritan Glassware Company at tritanglasses.irish. We sell online only and have no shop or showroom. Ireland administration office: 36 Dame St, Dublin D02 EF64, Ireland. Corporate office: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@customersupport.care .",
    "url": "https://tritanglasses.irish/terms-and-conditions/"
  }
}