Contact us
Questions about a glass, your order, delivery or a return? We are happy to help.
If you have a question regarding the delivery of your order and have a tracking number, please try our ‘Track Your Parcel‘ service first.
We also have a handy shipping guide which might help to answer any questions relating to the shipping of your order.
If these haven’t been able to answer your query, please feel free to send us a message .
Company information
Full business details, so you always know exactly who you are buying from.
- Company nameTritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd
- Ireland administration office36 Dame St, Dublin D02 EF64, Ireland
- Corporate officeSuite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Include the product name or the order number. Never send card details or payment credentials by email or through this form.
Orders of €75 or more ship free with tracked delivery, and a flat €25 applies below that. See Refunds & Returns and Shipping for the full terms.
Got questions?
Frequently Asked Questions
Which payment methods are accepted?
We accept credit and debit cards and PayPal.
What currency are the prices displayed in?
All prices are shown in euro. The cart shows the delivery charge before you pay.
What are your delivery options and how long will it take?
Delivery across Ireland is free on orders of €75 or more and a flat €25 below that. Express Delivery is a €25 upgrade you can pick in the cart, even on an order that already ships free. Orders are handled in 24 to 48 hours and then take about 5 to 7 days to arrive.
Do I get a receipt for my order?
Yes. A receipt is emailed to you once payment is taken, and a second email with a tracking number follows when the order ships.
Do you have a shop location?
No. We are an online supplier with no shop or showroom, which is how we keep our prices down.
Do your products come with warranty?
Your purchase is covered by your rights under the Consumer Rights Act 2022. If a glass arrives faulty, damaged or not as described, email us with the order number and we will put it right with a repair, a replacement or a refund at our cost.
Can I return my item?
Yes. Irish law gives you 14 days from receiving your order to cancel, and our own policy also accepts returns within 15 days of purchase, whichever ends later. If an item is faulty, damaged or not as described, we cover the return and put it right. If you change your mind, send it back in its original packaging with proof of purchase and you pay the return postage; within the 14 days we also refund the standard delivery charge.
How do I know if my order has been shipped?
Once your order ships it is marked complete and you are emailed a tracking number.
How do you use my personal information?
Only to process, deliver and support your order and to keep the store secure. Card details go straight to Stripe or PayPal and we never see them, we do not sell personal information, and our Privacy Policy page explains your rights under the GDPR.
I haven't received my order yet! Is it lost?
Email us at theteam@customersupport.care with your order number and we will chase it for you. Most emails are answered within one business day.