Privacy Policy

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

This policy explains how Tritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd ("we", "us" or "our"), collects, uses, shares and protects your personal data when you visit tritanglasses.irish or buy from us. We are the controller of that data. If you have any questions, contact us at theteam@customersupport.care.

The law that applies

We handle personal data in line with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988 to 2018. Privacy questions and requests are handled by our team at theteam@customersupport.care.

Information we collect

When you place an order: your name, email address, phone number, delivery address, any order notes, what you bought, the delivery method you chose, any discount code you used and the amount you paid.
Payment information: card payments are handled by Stripe and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference, never your card details.
When you contact us: your name, email address and your message, whether you email us or use our contact, wholesale quote or review feedback form.
When you use the chat assistant: the messages you type into it.
When you browse: our hosting provider handles your IP address and basic request details to deliver pages. Google Analytics measures visits; it writes analytics cookies only if you accept them in the cookie banner.

Why we use it, and on what basis

To process, pack and deliver your order and send your order emails: to perform our contract with you.
To answer your questions and handle returns and complaints: to perform the contract, and our legitimate interest in looking after customers.
To prevent fraud and keep the store secure: our legitimate interests.
To measure and improve the site with analytics cookies: your consent, which you can withdraw at any time.
To keep the business records the law requires: a legal obligation.

Who we share it with

We share personal data only with the service providers we need to run the store: Stripe and PayPal (payments), Vercel (hosting and checkout), Supabase (order records), Resend (order emails), the warehouse and courier that pack and deliver your order, Google (analytics and web fonts), IntellextAI (the chat assistant) and our form system at app-marketing-command-centre.vercel.app (contact, wholesale and feedback forms). We may also disclose data where the law requires it. We do not sell your personal data.

Data processed outside the EEA

Our company and several of the providers above store or process data outside the European Economic Area. Where they do, we rely on safeguards the GDPR recognises, such as the EU standard contractual clauses or an adequacy decision. You can ask us for details.

Keeping it safe, and for how long

We keep records only as long as we need them for orders, support, legal and security purposes, and we use reasonable safeguards. No online service can promise absolute security.

Your rights

You can ask us for a copy of the personal data we hold about you, and ask us to correct it, delete it, restrict how we use it or send it to you in a portable form. You can object to processing based on our legitimate interests, and withdraw consent at any time. Email theteam@customersupport.care. You also have the right to complain to the Data Protection Commission. Your cookie choices are explained on our Cookie Policy page.

Who you are buying from

Tritan Glassware Company Ireland, a division of Caruso Consulting Co Ltd, trading as Tritan Glassware Company at tritanglasses.irish. We sell online only and have no shop or showroom.
Ireland administration office: 36 Dame St, Dublin D02 EF64, Ireland.
Corporate office: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.
Email: theteam@customersupport.care.